Terms & Conditions
Provided By Spire
Transport (the courier).
Upon payment of
deposit you (the customer) consent to the following terms and conditions of service:
The courier will undertake to
deliver goods of the approximate size and weight booked by you the customer. If the item
is larger or heavier than specified the courier reserves the right to charge a
supplemental fee or cancel this contract without penalty.
The specified collection and delivery times are not guaranteed but generally enjoy a high
success rate. Unless specified at time of quotation, the courier will be contracted to
provide services between 9:00 am to 3:30 pm Monday to Friday. The parties at both the
collection and delivery point will be contacted in advance to arrange a suitable time for
the courier to call. If the sender of the goods or the intended recipient of the goods is
out when the courier arrives the courier will undertake fair and reasonable measures to
complete the collection / delivery.
If the delivery of goods is
not possible or refused the customer will remain liable for the full delivery charge and
associated expenses. Should goods not be accepted at the delivery address the courier will
transport the goods to the couriers storage location. A minimum storage charge of £12 per
24 hours will be charged and might be higher for larger lots or multiple items. The goods
can be collected from the storage location at an agreed time or the courier will
re-attempt delivery or return the goods to the collection point after advance payment.
Should the applicable fees not be settled within 30 days of the failed delivery then the
courier reserves the right to sell or dispose of the goods and pursue any debts
The courier is contracted to transport goods only. Unless specified at the time of
providing a quotation, it is the responsibility of the customer and any third party to
load goods onto the vehicle and to unload the vehicle at delivery point. Assistance will
generally be given at the couriers discretion after carrying out a health and safety risk
The courier is not responsible for the condition, size, colour, functionality, price,
completion, ebay sellers description or any other aspect unrelated to the transportation
of the goods contracted by the customer. It is not the couriers duty to inspect the
condition of the goods or assess the accuracy of the sellers description.
Please bear in mind that digital images can be
misleading and one persons perception of good condition may not match that of another. The
courier cannot be held responsible for any perceived minor or cosmetic damage to goods,
particularly if the goods are secondhand or shipped unpackaged.
Sellers and buyers of furniture and large
items are advised to check size and access routes prior to collection and delivery. Should
it be not possible to remove goods from the collection point the customer will be liable
for 70% of the delivery fee. The full delivery fee will be due once the courier reaches
the delivery point. The courier is unable to assist with the dismantlement or reassembly
of items as this should be taken care of by the customer or third party.
You may not
send - Medical remains, Drugs, Animals, Guns and Ammunition, Corrosive items, Radioactive
materials, Toxic and infectious substances, Flammable items, Gases and explosives.
The courier shall not be liable in respect of any consignment delivered to the delivery
address or other address specified by the addressee, where any person misrepresents his
authority to receive a Consignment on the addressee's or customer's behalf, or where the
courier is delivering it in accordance with instructions from, or purporting to be from
It is the customers responsibility to ensure the accuracy of collection and delivery
addresses. Should it be not possible to carry goods into the delivery point the courier
reserve the right to leave the goods with the appropriate persons outside the delivery
address and require payment of the delivery fee in full.
The courier will not be held
responsible for any incorrect or incomplete information which may delay or prevent the
courier from completing the contract. In this case the customer will remain liable
for the full delivery charge and all costs incurred in returning the goods to the
The courier will only accept
liability for damage to goods occurring whilst in transportation. It is the customers
responsibility to ensure that goods are correctly protected or packed. The packaging must
also be sufficient to protect the products weight. Any claim for damages resulting from
goods that have not been packaged to an adequate standard will be declined. The courier
cannot accept any liability for damage to unwrapped / packaged secondhand goods.
In the rare event of damage all packaging must be kept for inspection by the courier. The
item must be available for inspection in the condition that it was delivered, at the
address it was delivered to. If the item is moved / repaired or if the packaging is not
kept any claim will be voided. Photographs of the packaging and item must be supplied to
start a claim.
Claims must be made within 7 days of receiving the item. If the item is worth over £100
we must be informed within 3 days. Failure to contact us within these timescales will make
your claim void.
Liability is limited to the cost of sending the item only and to the insured value if a
claim is raised. Motorcycles are insured to a maximum of £3,600. The courier will not be
liable for any further claim for any loss of profit, administrative inconvenience,
disappointment, or indirect or consequential loss or damage arising out of any problem in
relation to the service you ordered.
The courier cannot insure for
damage in transit to any glass items or electrical items, including computer screens,
laptops or TVs (including LCD and Plasma).
All loss or damage claims will be paid out on the net price of the goods (i.e. the cost
paid for them less VAT and profit margin).
It may be necessary for a claim agent to be sent out to inspect the damaged parcel; this
will be arranged at your convenience.
The person placing the order is responsible for the information entered. We will not be
held responsible for incorrect information that is entered and any delay this may cause.
In this case no refund will be given.
Loss or damage under the following conditions will not be covered:
Consequences of war
Acts of God
Insufficient packaging / Incorrect labeling
We have described above what you should expect from us when we supply the service. The
descriptions above are the only promises we make about the service.
We hereby exclude and disclaim all other terms and conditions that would otherwise be
implied by operation of applicable law including without limitation terms concerning
satisfactory quality, merchantability and fitness for purposes.
Our liability arising from or otherwise related to the service (whether arising as a
result of breach of contract or tort of statutory duty or any other legal or equitable
basis) shall be limited to the fee that you pay for the service.
These terms and conditions are in addition to your statutory rights as a consumer which
These terms and conditions and any contract between us shall be governed by and
interpreted in accordance with English Law and the English Courts shall have jurisdiction
over any disputes between us.